FAQ

1. What is SJ Official Store?
SJ Official Store is your trusted online destination for high-quality fashion, accessories, and lifestyle products. We focus on providing trendy, reliable, and affordable items.

2. How can I place an order?
Browse the products on our website, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and select a payment method.

3. What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and select digital payment options. All payments are safe and secure.

4. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery in most areas. If it’s available in your location, you’ll see the option during checkout.

5. How long does delivery take?
Orders are usually delivered within 3 to 7 business days, depending on your location. In case of delays, you will be informed by our team.

6. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or WhatsApp, which can be used to check the delivery status.

7. What is your return or exchange policy?
We offer a 7-day return or exchange policy for products that are damaged, defective, or incorrect. To request a return, contact our support team with order details and photos of the product.

8. Do you deliver outside Pakistan?
Currently, we deliver only within Pakistan. International shipping may be available in the future.

9. How can I contact customer support?
You can contact us via the Contact Us page, WhatsApp, or social media. Our team is available to assist you and usually responds within 24 hours.

10. Are the product photos real?
Yes, all product images shown are real or very close representations of the actual items. We try our best to ensure accuracy.